CRT Monitors Q&A

Question :

1. How do I install WinXP/2000 driver for the LCD Panel?
2. How do I install Win'95 driver for the monitor?
3. How do I install Win'98 driver for the monitor?
4. Where can I obtain monitor driver for my monitor?
5. My monitor has no display but the power LED light comes on, what do I do?
6. My monitor has no display and the power LED light is off (no power on the monitor), what should I do?
7. Why does my monitor have a fuzzy or blurry display?
8. Why does my monitor have a pink haze or discoloration?
9. Why does my monitor have a green tint or missing color (color problem)?
10. Why is the display tilted/slanted?
11. Why does my monitor show "out of range" message?
12. Does the monitor need driver for Win NT 4.0/Win 3.11?
13. I want to get more colors, however I only have "16 colors" option. What do I do?
14. When I turn on my computer, my monitor has no color (back and white only). What do I do?
15. My monitor is flickered; what should I do?
16. Can I use Sceptre monitors on Apple (Macintosh) computer?
17. Why is my screen shaking/jittering?
18. Why is my monitor making a high pitch noise?
19. I own D77D and I see two faint horizontal lines on my screen; what should I do?
    

Answer :

1. My monitor has no display but the power LED light comes on, what do I do?
   If the power LED light is amber (with the self-test screen on), please do the following steps:
   1. Please check the signal cable connections; make sure it's tight and secure.
   2. Please check if there is any damaged/bent pin in the signal cable connector.
   3. If you are in the Win95/98/2000/ME, please make sure you install the proper monitor and VGA card driver.
   4. If you are in the Win 3.1/NT 4.0, please make sure you set up the proper resolution mode.
   5. If you are in the power saving mode, please move your mouse or hit any key on your keyboard. 
   6. Please connect the monitor to a different computer to eliminate a possibility of video card (in your computer) problem.
   If the power LED light is green (without the self-test screen on), please do the following step
   7. Please increase the brightness and contrast
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2. My monitor has no display and the power LED light is off (no power on the monitor), what should I do?
   Please do the following steps:
   1. Please check the power cord; make sure it's tight and secured.
   2. Please try to use a different power cord.
   3. If you connect it to the power strip, please try to connect directly to the outlet wall.
   4. Please try to hook up the power cord to the different outlet wall.
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3. Why does my monitor have a fuzzy or blurry display?
   Improper brightness and contrast setting are usually the problem. Different VGA cards send out different signal strength. Please do the following steps:
   1. Please reduce the brightness and contrast to about 50%. If it is too dark, please increase the contrast gradually.
   2. Please connect the signal cable directly to video adapter port (eliminate any extension cable and/or any splitter box)
   3. If you are in the Win95/98/2000/ME, please make sure you install the proper monitor and VGA card driver.
   4. If you are in the Win 3.1/NT 4.0, please make sure you set up the proper resolution mode.
   5. Please connect the monitor to a different computer to eliminate a possibility of video card (in your computer) problem.
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4. Why does my monitor have a pink haze or discoloration?
   Please do the following steps:
   1. Please remove any speakers away from the monitor.
   2. Please use the manual degaussing (refer to the User's Manual)
   Note: Some models don't have the manual degauss; if this the case, please turn off the monitor and let it cool off about 20 minutes, and turn it back on.
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5. Why does my monitor have a green tint or missing color (color problem)?
   Please do the following steps:
   1. Please check the signal cable connections; make sure it's tight and secure.
   2. Please check if there is any missing / bent pin in the signal cable.
   3. Please connect the monitor to a different computer to eliminate a possibility of video card (in your computer) problem.
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6. Why is the display tilted/slanted?
   All monitors exhibit a degree of tilt due to the globe's magnetic force. This force effects the beam projecting through the vacuum tube. To eliminate this problem, please do the following:
   1. For WinPlay Series (except P50X & 14"), Dragon Eye Series (except D50X) Series, D Series (except D50XB), there is a tilt/rotation control function (refer to User's Manual ) to fix the problem.
   2. If your monitor has no tilt/rotation control function, please reposition the monitor direction; it will minimize the tilt/slant. 
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7. Why does my monitor show "out of range" message?
   The resolution and/or the refresh rate is set up too high than the monitor is capable of (please check the monitor specification).
   If you use Win'95/98/ME/2000, please do the following steps:
   1. Install the proper VGA card driver
   2. Install the monitor driver
   If you use Win 3.1 or Win NT 4.0, please set the resolution and/or the refresh rate according to the monitor specification.
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8. Where can I obtain Win'95/98/ME/2000 driver for my monitor?
   The driver can be obtained/downloaded from Sceptre website, in the Support section.
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9. How do I install Win'95 driver for the monitor?
   Please do the following steps:
   1. Download the driver file from Sceptre website.
   2. Save the file into a diskette.
   3. Unzip it and there is a file called Sceptre.inf; save the Sceptre inf into a diskette
   4. In Win'95, click on "My Computer" - "Control Panel" - "Display" - "Setting" - "Advanced Properties/Change Display Type" - "Monitor" - "Change" - "Have disk" 
   5. Insert your driver diskette
   6. It will start installing automatically
   7. Select the proper P/N# (product number), please check on the back label/rating
   8. Click on "OK" button
   9. Restart Windows'95 
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10. How do I install Win'98 driver for the monitor?
    Please do the following steps:
    1.  Download the driver file from Sceptre website.
    2.  Save the file into a diskette.
    3.  Unzip it and there is a file called Sceptre.inf; save the Sceptre inf into a diskette
    4.  In Win'98, click on "My Computer" - "Control Panel" - "Display" - " Setting" - "Advanced" - "Monitor" - "Change" - "Next"
    5.  Mark on "Display a list of all drivers in a specific location, so you can select the driver you want" - Click on "Next" - "Have Disk"
    6.  Insert your driver diskette
    7.  It will start installing automatically
    8.  Select the proper P/N# (product number), please check on the back label/rating
    9.  Click on "OK" button
    10. Restart Windows'98
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11. Does the monitor need driver for Win NT 4.0/Win 3.11?
    No, it does not because you can select the mode and the refresh rate manually.
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12. I want to get more colors, however I only have "16 colors" option. What do I do?
    You need to install the video adapter (VGA card) driver for the Operating System such as Win"98, Win NT 4.0, etc. The color depth has nothing to do with monitor driver or the monitor itself.
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13. When I turn on my computer, my monitor has no color (back and white only). What do I do?
    The VGA card (video adapter) causes it because it is not plug and play (DDC) device. Please contact your VGA card manufacturer to solve the problem.
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14. My monitor is flickered; what should I do?
    If you use Win'95/98/ME/2000, please do the following steps:
    1. Install the proper VGA card driver
    2. Install the monitor driver
    If you use Win 3.1 or Win NT 4.0, please set the refresh rate 75Hz or higher (please check the monitor specification)
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15. Can I use Sceptre monitors on Apple (Macintosh) computer?
    D97A is, the ONLY Sceptre monitor, compatible with Macintosh because D97A has Sync On Green input signal. However, if you use Power Macintosh (built in PCI slot), you need to get IBM compatible VGA card and install it to the PCI slot. Then, you can use any of Sceptre monitors.
    Note: You do need a special adapter to connect to conventional Apple (Macintosh). Sceptre does not provide the special adapter. It is available in any local computer/electronic store. 
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16. Why is my screen shaking/jittering?
    Please do the following steps:
    1. Please remove any fan or other electrical devices away from the monitor.
    2. Please keep the monitor away from a strong power line or power panel. 
    3. Please connect the monitor to a different computer to eliminate a possibility of video card (in your computer) problem.
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17. Why is my monitor making a high pitch noise?
    Magnetic field interference stimulates the oscillation to cause the high pitch noise; it will not affect the performance of the monitor. There are 2 way to minimize/eliminate to noise:
    - change the refresh rate
    - tilt up/down the monitor physically 
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18. I own D77D and I see two faint horizontal lines on my screen; what should I do?
    D77D has Diamontron CRT with stripe pitch technology. The two horizontal lines are called horizontal damper wires. These damper wires are required to maintain the aperture grille's alignment and will cast a shadow on the screen. In most application, these lines are not visible; however, they are visible in the light background color. The damper wires are part of the technology; therefore, they ARE NOT CONSIDERED A DEFECT.
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19. How do I install WinXP/2000 driver for the LCD Panel:
    

    1. Download the driver file from Sceptre website.
    2. Save the file into a diskette.
    3. In Win XP/2000, click on “My Computer" - "Control Panel" - "Display" - " Setting" - "Advanced" - "Monitor" - "Properties” – “Driver”.  For Win XP, in Control Panel, please makes sure select “Classic view”.
    4. Click on “update driver” and click “next” button
    5. Click on “display a list of the know driver for this device so that i can choose          a specific driver” and click “next” button.
    6. Click on “have disk” button
    7. Click on “look in” and locate file folder
    8. Click on “open” and click “OK” button
    9. Select the model or P/N of the monitor and click on “next” button.
    10. Click on “next” button again
    11. Restart the computer
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