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This FAQ is only for Sceptre 24" Color Series LCD/LED TV'S. If you
need assistance with another model or Sceptre product,
please visit our website at
www.sceptre.com
.
Here are some excellent customer FAQ that will help ensure
your Sceptre product is at its best!
1.
The video card driver is not up to
date, how can I fix this?
a.
Find out what card you have by going
into the
Display
Settings
of your
Operating System. You will be
able to see your video card name.
b.
Most video cards are from two companies,
nVidia and AMD
(formally ATI). You will need to
download the
latest driver to update
your card. Here are the links:
nVidia:
http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD (formally ATI):
http://support.amd.com/us/Pages/AMDSupportHub.aspx
Note: If your video card is not from nVidia,
please search for the card on Google (www.google.com)
or
visit
www.sceptre.com
for additional technical support and Live Chat with Customer
Tech
Support.
c.
Download the newest driver and remove the old driver from
the system. You will also need to remove the plug
and play detected monitor
driver.
d.
Reboot your computer and install the newest video card
driver
e.
You will need to reboot an additional time (reboot
twice) for the system to detect the monitor, then you
can adjust the monitor
resolution.
2.
The video is cut off under the HDMI,
what do I do?
a.
Open the
Menu
b. Click
the
PC Setting,
then go to
Picture
c.
Check
the
HDMI PC
option and
Uncheck
the
Auto Wide
Option
3. I have multiple displays and the video
card is not displaying in 1920x1080 resolution, what do I
do?
a.
Under the video card's software there
are the following options:
Dual View, Clone Display, Single
Display, Extended
Desktop
b.
Most likely, your TV is in
Clone Display.
Some users may have a lower
resolution with this setting
c.
Please select another display setting (other than Clone),
now you will have ideal resolution
4. HDMI Compatibility Issues Basic
Information:
HDMI is a constantly evolving and a
cutting-edge technology. If you have troubles getting
a display
due to HDMI, simply switch the video card HDMI
cables or use a different video card. Remember
Sceptre is always willing to assist you. For
detailed tech support call 1-800-788-2878 or email us at
monitor-ts@sceptre.com.
There is also Live Chat from 8:30am-5:30pm on our website.
5.
The contrast is too bright, and the text has
coloring, what do I do?
a.
Go to
Picture
setting and use features like
Sharpness, Saturation, Contrast and
Brightness
for best
viewing experience
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