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SVC300 / SVC3000 PC Camera Q&A

  1. If you don't know or unsure how to install SVC300 PC Camera :
  2. To verified if Camera is installed on computer :
  3. If you have a Router or Firewall on your Internet connection :
  4. You get a blank screen on your side but the other party can see your 
    face.

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  1. If you don't know or unsure how to install SVC300 PC Camera:

    Unpacking and preparation:
    1. Unpack the following contents: USB camera, Internet CommSuite CD, floppy drive disk, microphone, and User's Guide.
    2. Power on the computer and boot to the Windows Desktop.

    Camera and Driver Installation:
    1. Plug the USB camera into the USB port .
    2. Windows will automatically detect the camera with notify of New Hardware found USB device. Please insert the disk labelled "Divio Installation Disk". Insert the Driver Diskette into Drive A & then click o.k.
    3. Click Next in the Add New Hardware Wizard.
    4. Select Search for the best driver for your device (recommended) radio button and click Next.
    5. Insert the floppy drive disk into floppy drive.
    6. Ensure the Floppy disk drivers box is checked and click Next.
    7. After Windows finds the location of the driver, click Next.
    8. Windows will notify that the software installation is finished.  Then click Finish.

    Verification and Testing:
    1. After successfully installing the driver, the camera should now have a lit green LED.
    2. Verify the presence of the device in Windows 98 by clicking (in sequence) Start, Settings, Control Panel, System, & Device Manager.  There should be a PC Camera Capture under Imaging Device.
    3. Insert the floppy drive disk and click My Computer, then 3½ Floppy (A:) (in sequence).
    4. Click the camera icon named divpcam or pccamera.
    5. In the PC-CAM Capture window, click Devices and select PC Camera Capture.  A picture should now be displayed in the PC-CAM Capture window.

    The Camera is now ready for use with NetMeeting, Internet CommSuite, or other third-party software.  

    For Microsoft NetMeeting users : To test using Netmeeting, make sure under Tools, Video, the Send option is checked or selected! Then you will get a video of your self on the Netmeeting software!

    NOTE: Be sure to close the PC-CAM window before proceeding.

    BackBack
    .
  2. If you have a Router or Firewall :
    If your other party can see you but you cannot see the other party on your PC and you can see yourself locally on your PC, your Firewall / Router might be the cause of the problem.
    In order for Netmeeting to works, it requires the following ports to be open on the Firewall

                                Port  389, 522, 1503, 1720, 1731

    If you have a Firewall, you will have to open up the above listed ports on your Firewall. Refer to your Firewall or Router manual to open up the following port on the Firewall / Router. Opening these ports allow the video to stream in thru the Router / Firewall. Otherwise, it is blocked and cannot stream in at the Firewall. If you don't know how, please contact the Router/Firewall manufacturer.

    For more information, please search and read the this document Q158623 in www.microsoft.com

 


* Product(s) specifications subject to change without notice.

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