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My
LCD Panel has no display and the power LED light is off
(no power on the LCD Panel), what should I do?
Please do the following steps:
1. Please check the power cord; make sure it's tight and secured.
2. Please try to use a different power cord.
3. Please try to use a different AC adapte, if it's available.
4. If you connect it to the power strip, please try to connect directly to the outlet wall.
5. Please try to hook up the power cord to the different outlet wall.
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Are
Sceptre LCD Panels Apple (Macintosh) compatible?
Yes, they are.
However, they have ether to
be connected to Power Macintosh either using an IBM VGA
card or the
Macintosh with separate sync on video sync signal output .
The LCD panels are not compatible with conventional
Macintosh because it
uses sync on green
on video sync output.
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Can
I connection VCR/DVD/TV directly to my LCD monitor?
PT17W/PT17G/PT18W/PT18G are the only models that you can connect VCR/DVD/TV directly; the LCD monitors have S-Video connector.
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Can
I use digital video card for my LCD monitor?
PT17W/PT17G/PT18W/PT18G are the only models support digital video card; the LCD monitor have 24-pin DVI connector.
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How
do I install WinXP/2000 driver for the LCD Panel?
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Download
the driver file from
Sceptre
website.
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Save
the file into a diskette.
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In
Win XP/2000, click on “My Computer" -
"Control Panel" - "Display" -
" Setting" - "Advanced" -
"Monitor" - "Properties” –
“Driver”.
For
Win XP, in Control Panel, please makes sure select
“Classic view”.
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Click
on “update driver” and click “next” button
- Click
on “display a list of the know driver for this
device so that i can choose
a specific driver” and click “next”
button.
- Click
on “have disk” button
- Click
on “look in” and locate file folder
- Click
on “open” and click “OK” button
- Select
the model or P/N of the monitor and click on
“next” button.
- Click
on “next” button again
- Restart
the computer
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NO POWER
1.
Make sure the power cord is properly and securely
connected.
2.
Try a different electric outlet.
3.
Try a new power cord.
4.
If all efforts fail, you will need to contact Sceptre’s
Technical Support Group for help.
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NO PICTURE
1.
Make sure the power cable is connecting correctly.
2.
Make sure the TV is turned on.
3.
Make sure the video cables are connected correctly.
4.
Make sure the TV source is selected correctly
corresponding to the cable you used for providing the TV
with audio / video (ie. Red, gree, blue, red, and white
cables are YPbPr).
5.
If all efforts fail, you will need to contact Sceptre’s
Technical Support Group for help.
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ABNORMAL COLORS
1.
Check if the video cables are loose.
2.
Check if the video cables are correctly connected.
Sometimes with YPbPr (Component) cables it is
possible to mix the green and blue connection.
3.
Check if the cable is corrupt.
Try a new set of cables to see if it makes any
difference.
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SCREEN IS BLACK
AUDIO IS GOOD
1.
If you are watching the TV tuner make sure the signal is
good.
Sometimes with bad signals the picture will fail but the
audio will still be present.
2.
Check if the video cable wire is loose.
3.
Check if the video cable itself is bad.
4.
Check the source of the video (a dvd player or cable box
or game console) to see if that has problems.
Try the source of the video with another TV if
possible. If
it works then this tells you it is the TV’s issue.
If it does not work then it tells you the problem
lies with the device.
5.
If you have checked all of the above, most likely the TV
is at fault.
Try turning the TV off, unplugging the power for 10
minutes then plugging it back in.
Please see if that solves your issue.
6.
If all efforts fail, you will need to contact Sceptre’s
Technical Support Group for help.
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SCREEN IS WHITE
1.
Check the source of video with another video device
connected to the TV.
See if it works.
2.
Press the MENU button to see if the menu comes up.
3.
If all efforts fail, you will need to contact Sceptre’s
Technical Support Group for help.
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NO AUDIO
1.
Check the cables to see if they are tightly connected.
2.
Check the source to make sure your cables are connected
to the correct source.
3.
If you are using HDMI then make sure you have set the
audio signal to PCM instead of BITSTREAM.
4.
If you are using ANTENNA:AIR as your source, make sure
your signal is strong.
Check with another channel to see if sound is
coming through.
5.
Try another source with another device to see if there’s
sound on the other source.
If there is it might be the device connected to
your current source at fault.
6.
If all else fails, you will need to contact Sceptre’s
Technical Support Group for help.
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DOES NOT TURN ON
1.
Check your ac adapter to see if it is list.
2.
Check the LED indicator light to see if it is lit.
3.
Check your AC adapter to see if its own LED indicator is
lit.
4.
Try another wall socket to see if that is the problem.
5.
If all else fails, you will need to contact Sceptre’s
Technical Support Group for help.
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SCREEN SHOWS NO VIDEO
1.
Check if the video cable wire is loose.
2.
Check if the video cable itself is bad.
3.
Check the source of the video (a dvd player or cable box
or game console) to see if that has problems.
Try the source of the video with another TV if
possible. If
it works then this tells you it is the TV’s issue.
If it does not work then it tells you the problem
lies with the device.
4.
If you have checked all of the above, most likely the TV
is at fault.
Try turning the TV off, unplugging the power for 10
minutes then plugging it back in.
Please see if that solves your issue.
5.
If all efforts fail, you will need to contact Sceptre’s
Technical Support Group for help.
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SCREEN SHOWS VIDEO FOR A SECOND THEN GOES OFF, AUDIO IS
STILL WORKING
1.
Check if the video cable wire is loose.
2.
Check another source to see if the same issue happens.
3.
If you have checked all those options, the most likely
the TV’s back light or power inverter or power supply is
not working.
You will need to contact Sceptre’s Technical Support
Group for help.
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SCREEN SHOWS
VIDEO OVER RANGE
1.
Check if the video cable wire is loose.
2.
Connect the previously known working monitor on the
computer and make sure the video resolution conforms to
the resolution supported by the LCD’s native resolution.
Most LCDs have a refresh tolerance of 60hz,
please make sure the refresh rate is also 60hz.
3.
If this is a AV device such as a DVD player or cable
box, then signal is not valid, try changing a new set of
cables or changing out the DVD player or cable box to
see if those are the problem.
1.
If you have checked all of those options and your unit
is still giving you the over range message, you will
need to contact Sceptre’s Technical Support Group for
help.
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THE LEFT SIDE OR RIGHT SIDE OF THE SCREEN IS PARTIALLY
CUT OFF, WHILE THE OPPOSITE SIDE HAS A VERTICAL BLACK
BAR
1.
Check another source to see if the same issue happens.
2.
Check the video cable to make sure it is not loose.
3.
If this is a TV, see if all the sources are giving you
the same problem.
If they are then most likely the TV is at fault
and you will need to contact Sceptre’s Technical Support
Group for help.
4.
If this is a monitor, try going into the video card’s
driver settings to see if you can adjust the image from
the video card driver’s settings.
For more information on that you will also need
to contact your video card technical support.
5.
If you have checked all of those options and your unit
is still giving you the over range message, you will
need to contact Sceptre’s Technical Support Group for
help.
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REMOTE CONTROL
IS NOT WORKING
1.
Turn off the TV, unplug it from the socket.
Remove the batteries out of the remote for 30
minutes.
Press the remote buttons and the power button randomly
for a good 2 seconds, and then reinstall the batteries.
Try the remote to see if it works.
2.
The TV’s remote sensor is also housed in the same place
as the power indicator light.
Please make sure there is line of sight from the
remote control’s front sensor to the remote sensor of
the TV.
3.
If both options above fail, and your unit is still
giving you trouble, you will need to contact Sceptre’s
Technical Support Group for help.
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TV REMOTE CODE
This television follows SONY’s universal remote code. To
find the actual code you must read through your own
universal remote’s guide book.
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THE TV TURNS ON OR OFF SLOWLY AND THE SCREEN SHOWS UP
SLOWLY
This TV is a High Definition liquid crystal display
panel TV. It
requires a few more seconds than normal TVs to power up
and show the picture.
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NO SOUND ON PC
1.
Make sure you have a 3.5 mm
mini-jack cable connected from your pc’s sound output to
the TV’s VGA STEREO INPUT.
2.
If your unit is still giving you trouble, you will need
to contact Sceptre’s Technical Support Group for help.
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HDCP VIDEO
SAYS NO HDCP SUPPORT
1.
Reboot your HDCP video device but turning them off and
unplugging the power cord.
Wait up to 8 minutes to plug the power back in to
see if it works or not.
2.
If your unit is still giving you trouble, you will need
to contact Sceptre’s Technical Support Group for help.
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HDCP VIDEO HAS NO
AUDIO
1.
Make sure you have a 3.5 mm
mini-jack cable connected from your HDCP video device’s
sound output to the TV’s VGA STEREO INPUT.
If your HDCP video device uses RCA AUDIO jacks,
you’ll need to obtain a RCA audio converted into 3.5 mm mini-jack cable.
2.
If your unit is still giving you trouble, you will need
to contact Sceptre’s Technical Support Group for help.
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CANNOT
ACHIEVE THE RESOLUTION YOU WANT
1.
Make sure the unit is recognized as plug and play
monitor. Try
updating your video card’s drivers as well.
If that does not help, most likely you’ll need to
upgrade your video card to a newer one.
2.
If your unit is still giving you trouble, you will need
to contact Sceptre’s Technical Support Group for help.
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PICTURE IS DISTORTED OR HAS ABNORMAL SOUND
1.
This might be from interference from large electrical
appliances, cars, motorcycles, or fluorescent lights.
If the TV is close to the wall, try moving the TV
to another room in your house to see if the problem
still occurs.
2.
If your unit is still giving you trouble, you will need
to contact Sceptre’s Technical Support Group for help.
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PICTURE HAS PIXELS THAT ARE ALWAYS DISPLAYING THE SAME
COLOR
1.
If you purchased it under
30 days.
Please exchange it with your retailer.
2.
If you are outside 30 days
of return period please read the following.
Your TV is manufactured using an extremely high
level of precision technology, however, sometimes some
pixels of your TV may not display. Pixels defects within
industry specifications are inherent to this type of
product and do not constitute a defective product.
SCEPTRE sets limit on the LCD at 3 dead pixels in
a cluster adjacent to each other, or 5 dead pixels in a
combination of color and brightness. Any number of dead
or bad pixels under the limit is considered to be within
normal performance specification of the LCD and is not
considered defective.
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BIG
BLACK BOX IN THE MIDDLE OF SCREEN
1.
You have turned on closed captioning and are using TEXT1
– TEXT4.
Change the setting to CC1 or turn off closed captioning
and the box will disappear.
Refer to page 40 for more information.
2.
If the problem does not go away, check your AV device,
maybe your cable or satellite box is sending that
signal.
Check other sources to see if they give you the same
problem. If
they do then most likely it’s the TV and you will need
to contact Sceptre’s Technical Support Group for help.
If they do not then most likely it is the cable
or satellite box, please check with your service
provider for further help.
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SWITCHING A CHANNEL OR SOURCE CHANGES THE VOLUME
1.
Different channels and inputs will sometimes have this
effect because the channel signal’s own volume is
already loud.
There is no way remove this completely.
The TV has an AUTO VOLUME LEVEL function that can
combat this type of effect.
Please make sure that function is turned on.
2.
If your unit is still
giving you trouble, you will need to contact Sceptre’s
Technical Support Group for help.
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THERE IS NOISE OR TRASH PIXELS ON THE SCREEN
1.
When your TV’s resolution is higher than the digital
channel’s broadcast resolution, the signal is
up-converted to match your TV’s resolution.
Up-converting can cause this type of effect.
2.
If you still think that this is a problem with your TV,
please contact Sceptre’s Technical Support Group for
help.
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TV
TURNS OFF AUTOMATICALLY AFTER 5 MINUTES
1.
The TV features a power saving mode which will
automatically turn off the TV, if there’s no signal
provided for more than 5 minutes.
2.
If the TV turns off even with video and audio showing on
the TV screen, please contact Sceptre’s Technical
Support Group for help.
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What is
HDTV?
A: HDTV is a new format for broadcasting TV programming.
HDTV is an acronym for High
Definition Television.
It is the high-end of digital cable, and
provides the highest quality TV viewing experience available. It
can be received via satellite or, where available, by converting
a special HDTV signal transmitted over a digital cable
connection. Digitally
encoding a television picture is known as DTV, or Digital
Television. A signal that is DTV is not necessarily HDTV - think
of small dish systems and the digital channels on the 4DTV
system. However, all HDTV signals are DTV - or digital.
Bottom-line is HDTV provides 5 times better resolution than
regular TV Analog signal.
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Requirements to receive HDTV
video?
A: As illustrated by the above diagram,
i) Buy a HDTV that have
ATSC or DTV Tuner built-in in order to view the highly
detailed video images of HD. ATSC / DTV is the tuner for receiving HD
signal. NTSC Tuner is for regular TV. Usually a HDTV Ready does not have an
Integrated DTV Tuner inside the TV. One need to buy the DTV
tuner in order to receive HD channel. Or rent a HD Ready Cable box
from the Cable company.
ii) HD Signal source : Next the TV Input Signal must be in HD format. To get
HD format, either use a HDTV Antenna, subscribe to a HD Cable
from the Cable company. Cable company usually lease or provides
a HD Digital Cable Box.
Using an Air HDTV Antenna, you can also able to receive some TV
channels, currently being broadcast in HD format.
iii)
I/O Cable : Currently non HD TV uses
RCA or S-Video cable to receive TV signal. For HDTV, it uses
HDMI, Component or DVI cable to transfer the highest best
quality, uncompressed Video & Audio data to the HDTV.
iv) Right Channel : The HD Channel and Standard
usually are on different channel. So, refer to your Cable TV
programming guide.
v) Other Sources : Besides Cable HD Channel, you
can also able to use Satellite Dish, Up-Convert DVD Player, HD
DVD player, Blu Ray DVD Player, Windows Media HD Movie to view
High Definition movies/video. XBox 360 is also able to deliver
HD to your HDTV too!
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What is the differences between old
Regular TV and HDTV?
i) Display quality : Standard NTSC TV
display about 480 lines of resolution from top to bottom. HDTV
display 1080 lines of resolution. It's twice the number of lines
vertically and horizontally compared to the NTSC TV. So, the
HDTV displays a very fine detailed images.
ii) Audio Quality : Audio
Quality: The improvement in audio quality over traditional
analog TV is greater than that of a CD versus a cassette tape.
HDTV programming is capable of Dolby Digital 5.1 Surround Sound
content, which mimics the three-dimensional sound heard in movie
theaters.
iii) Aspect Ratio : defines the size
of the display (Display width divided by the Display height). Traditional Analog TV
display in 4:3 aspect Ratio. HDTV display in 16:9 Ratio in
Widescreen format. This 16:9 Wide Screen is a more natural
setting for our eyes and similar to those ratio used in Theatre
released movie. Bottom-line is you get to see more on the
HDTV screen. See below for Aspect Ratio comparison :
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What does HDTV-Ready mean?
HDTV-Ready Television does not have the ATSC / DTV tuner to
receive HD signals. Std TV uses NTSC tuner. So, if you buy a
HDTV-Ready TV to
receive HD Channels over the AIR, you will not be able to
because it does not have the Tuner to do the conversion job. You need to either
buy the ATSC / DTV Tuner or rent a HD Cable Ready box from Cable
company. To avoid hassle, buy a HDTV NOT HDTV-Ready.
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WHEN
computer is connected to
Monitor's HDMI port, why the Monitor doesn't wake up from Sleep Mode?
HDMI
ports do not have DPMS (display power management system),
therefore power saving features will not be present.
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Resetting the
X400BV-FHD and X370BV-HD
The following instructions are for X370BV-HD and
X400BV-FHD only.You need to press 5
buttons consecutively and in a brisk motion. There are times
when people fail to open up the factory menu. Usually it is
either because the TV missed one of the commands or they
customer pressed it too slow or the customer held their finger
on one button too long. Make sure the customer aligns him/her
self with the blue light which is where the remote sensor is
at. Sometimes switching the source to a non-TV tuner source (HDMI,
AV or YPBPR) will also promote the success rate in launching the
factory menu.
To reset the TV you will need to do the
following entirely from the remote control.
Turn on the TV, try 2143 if the TV asks
for a password. Press SOURCE
7343 and a menu will come up. Select
OTHER SETTINGS, then select RESTORE TO DEFAULT. Confirm your
selection and the TV will reset itself. Afterwards you should
see no database on the TV screen, which means you have
successfully reset the TV. Please go about setting the TV up
again for viewing programs as if it is a brand new TV.
TO reset the TV with an upside down
screen please do the following entire from the remote control.
Turn on the TV, try 2143 if the TV asks
for a password. Press SOURCE
7343 and a menu will come up. Select
OTHER SETTINGS, then select SCALER OUTPUT. Press the RIGHT
direction button to rotate the screen.
Afterwards select RESTORE TO DEFAULT.
Confirm your selection and the TV will reset itself. Afterwards
you should see no database on the TV screen, which means you
have successfully reset the TV. Please go about setting the TV
up again for viewing programs as if it is a brand new TV.
***CAUTION***
Since this is a factory menu there are
some options that would completely ultra the performance of the
screen and possibly damage the unit so please do not deviate or
play around with any other settings.
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