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Scanner Q&A S300P

No drivers support for Windows 2000 & XP drivers from manufacturer!

  1. If you get black images:
  2. If you get blurry or white lines images:
  3. If you get "Not Enough Memory" message:
  4. If you want to convert image to text file (OCR):
  5. If a scanned color image dose not display well on the screen:
  6. How to change background to white when scan as Color RGB?
  7. Which graphic file format should be used to save the image?
  8. If the file size is too large:
  9. If some words and pictures get lost in word processing: 
  10. If you want to know how to use IMS Shell:
  11. If you want to get 30-bit images:
  12. If you don't know the function of the blue button:
  13. If you want to know the maintenance of the scanner:
  14. If you want to know the appropriate resolution for scanning:
  15. If you are using Windows NT:
  16. Windows XP & 2000 drivers. Sorry, no driver support for XP or 2000 from manufacturer!
  1. If you get black images:

    Please unlock your scanner.

    UNLOCK SCANNER
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  2. If you get blurry or white lines images:

    1. Set Display Properties to High Color (16-bit).

    2. Allow 3 minutes for scanner to warm up.
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  3. If you get a "Not Enough Memory" message:

    1. Make sure you have enough free space on your hard drive.
    2. Click the "Reset" button in Vividscan Twain Driver.
    3. Lower the resolution or select a smaller scanning area.
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  4. If you want to convert image to text file (OCR):

    1. Change the "Image Type" to "LineArt"

    2. Prescan the document
    3. Select scanning area
    4. Scan the document
    5. Close the Twain Driver
    6. Drag the file to the word processor icon in the IMS Shell Application Bar.

    Note: The original document must be printed with laser printer with 300dpi or better. In addition, the
    text size must be at least 12-point for optimal OCR performance.  
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  5. If a scanned color image does not display well on the screen:

    If  you want the color images to display as accurately as possible, you should apply at least a Super VGA(256 color) video card rather than 16 color VGA. Video displays with less than 256 color will not be able to recreate accurate color on the screen. 
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  6. How to change a drawing background to white when scan as Color RGB type?

    Unlike the line art type, with the color RGB type, the scanner looks for grayscale values and seek the white background for value on a grayscale.  Change the color RGB type to line art or increase the contrast.  Also, you can reduce the Highlight to set the background to white.
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  7. Which graphic file format should be used to save the image?

    The file format depends on how the user aims to use the scanned image.

    Image can be divided into four main types: line art, halftone, grayscale and color.  And the appropriated image type is vital to the quality usability of the final scanned image.

    File Formats

    Filename Extension Type of File Comments
    TIFF Tag Image File Format Best used for printing.
    JPG Joint Photographic Experts Group Used for color photographs for web sites and e-mails.
    GIF Graphic Interchange Format Used for line art and small image icons over the internet.
    BMP Windows Bitmap Used by Windows applications
    PCX Zsoft Format Used by most software applications

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  8. If the file size is too large:

    Scanned images as grayscale or color can be very large.  The user can check the front panel of the scanner for the file size before implement a final scan.  If the file size is too large, here are four ways to reduce the size:

    1. Adjust the scaling of the image
    Enter the desired percentage, drag the scaling control, click on the arrows at left end of the scaling bar -- all these methods can adjust the scaling of the image. The final width and height of the image will be reflected at the right-hand side of the scaling bar below which the file size also will be shown.

    2. Create a selection area
    Make a selection area choosing only that portion of the image is needed. If there is no selection area chosen, the image size will be certainly increase by scanning the entire scanner bed.

    3. Select an appropriate image type
    An inappropriate image type selected affects the application of the image, and also increase the file size. For example, scanning text with "Color RGB" instead of "Line Art" will triple the file size.

    4. Scan the image at a lower resolution
    Using a lower resolution will significantly reduce the file size of the final scanned image. Keep in mind that increasing the scanning resolution does not always create higher image quality. After reaching a certain threshold, more resolution only increase the size of the scanned image with little image improvement.

    File Size
    The selected portion of the scanned image is the image size on the front panel which estimates the file size needed to be stored.  This information can be very vital if the hard disk has limited space.  The image type, the size of the selection area, the file format, scaling percentage, resolution -- all of these affect the file size.

    Image Type Description Size of scanned image in byes
    1-bit images Line Art Halftone (Height(inch) x WIdth(inch) x Height resolution x Width resolution) / 8
    8-bit images Grayscale Height(inch) x Width(inch) x Height resolution x Width resolution
    24-bit images Color RGB Height(inch) x Width(inch) x Height resolution x Width resolution x 3

    For instance, a 5x8 inch image scanned at 100 dpi as 1-bit image would be 50K, 400K if a 8-bit image, 1200K is an 24-bit image.
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  9. If some words and picture get lost in word processing:

    The scanner comes with OCR function, but it is not able to separate the regions of text and images although optimally scan each region in one process.  Moreover, the text size cannot be smaller than 12 point for scanning.
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  10. If you want to know how to use IMS Shell:

    Please refer to Appendix page A-5 to A-12 of the User's Guide. For additional information please use IMS Shell's online help or visit www.gic.com.tw.
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  11. If you want to get 30-bit images:

    The 30-bit scanner captures over a billion colors to give you the most accurate details in highlights and shadows. The image is then optimized to 24-bit image file for Windows 95 operating system.
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  12. If you don't know the function of the blue button which locates in front of the scanner?

    This is the 1 Touch button that allows you to make multiple scans with touch of a button.
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  13. If you want to know the maintenance of the computer:

    Cleaning the Window Glass

    If a deterioration of the scanning quality is observed, it may be necessary to clean the window glass.  Tilt the upper cover wipe the glass surface lightly with a soft cloth and optics cleaner or rubbing alcohol.

    Cleaning the Optical Parts
    After disassembling the scanner, dust may accumulate on the glass inside of the window glass.  This will cause the image scanning quality problem.  In order to avoid this, clean these parts as described below.
         Cleaning the inside window glass:
         1. Remove the upper case.
         2. Clean the glass using a cloth dampened with optics cleaner, and then carefully wipe dry.
         Cleaning the Lens:
         1. Remove the CCD PCBA by following the disassembly procedure. 
         2. Then Lightly wipe it with a soft cloth and optics cleaner.
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  14. If you want to know the appropriate resolution for scanning:

    Resolution relates to the number of pixel per inch (ppi) your scanned image will contain.  This is related to how many dots per inch your printed image will contain. For online images it is best to scan at 72 dpi and at size you want to display on the monitor. For printed images a good rule of thumb is to have a scanned image that is the same size and twice the resolution of the printed output for offset printing. For inkjet or laser printing, scan at the same size and resolution with 300 dpi (usually) as the printed output.
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  15. If you are using NT:

    S300P does not support Window NT.  It only supports Win95/98.
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* Product(s) specifications subject to change without notice.

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