F.A.Q.

Technical Support

The video card driver is not up to date, how can I fix this?

  1. Find out what card you have by going into the Display Settings of your Operating System.  You will be able to see your video card name.
  2. Most video cards are from two companies, nVidia and AMD (formally ATI). You will need to download the latest driver to update your card. Here are the links:
    • nVidia: http://www.nvidia.com/Download/index.aspx?lang=en-us

    • AMD (formally ATI):  http://support.amd.com/us/Pages/AMDSupportHub.aspx

    • Note: If your video card is not from nVidia, please search for the card on Google (www.google.com) or  visit www.sceptre.com for additional technical support and Live Chat with Customer Tech Support.

  3. Download the newest driver and remove the old driver from the system.  You will also need to remove the plug and play detected monitor driver.
  4. Reboot your computer and install the newest video card driver.
  5. You will need to reboot an additional time (reboot twice) for the system to detect the monitor, then you can adjust the monitor resolution.

The video is cut off under the HDMI, what do I do?

  1. Open the Menu.
  2. Click the PC Setting, then go to Picture.
  3. Check the HDMI PC option and Uncheck the Auto Wide Option.

I have multiple displays and the video card is not displaying in 1920x1080 resolution, what do I do?

  1. Under the video card's software there are the following options:Dual View, Clone Display, Single Display,Extended Desktop.
  2. Most likely, your TV is in Clone Display.  Some users may have a lower resolution with this setting
  3. Please select another display setting (other than Clone), now you will have ideal resolution.

 

HDMI Compatibility Issues Basic Information:

  1. HDMI is a constantly evolving and a cutting-edge technology.  If you have troubles getting a displaydue to HDMI, simply switch the video card HDMI cables or use a different video card.  Remember Sceptre is always willing to assist you.  For detailed tech support call 1-800-788-2878 or email us at monitor-ts@sceptre.com. There is also Live Chat from 8:30am-5:30pm on our website.

The contrast is too bright, and the text has coloring, what do I do?

  1. Go to Picture setting and use features like Sharpness, Saturation, Contrast and Brightness for best viewing experience

Recommended PC DVI resolution for X320BV-HD

  1. The X320BV-HD is a LCD HDTV that can be connected to computers.  Under HDMI the TV can be connected to regular HDMI connection or DVI connection via a DVI to HDMI conversion.  With the DVI to HDMI conversion cable, the computer will show you resolutions HIGHER THAN THE MAX RESOLUTION of the TV.  Please keep in mind the NATIVE RESOLUTION OF THE TV IS 1360X768 AT 60HZ.  If you try to change to resolutions above that, it will not be supported by the TV.   
  2. **Up-conversion DVD players and Blu-ray DVD players will not be affected by this issue since they use regular HDMI cable.            

Installing the TV Stand

  1. Place the TV flat on a table and insert the smaller plastic ring onto the neck. 
  2. Install the base onto the neck.  Remember the deeper end is toward the front.
  3. Install the larger plastic ring onto the bottom of the base, and the metallic plate onto the plastic ring.  Remember to match the railing to the protruding metal piece and the 3 holes to the 3 plastic pegs.
  4. Once you match the railing and the 3 pegs to the metal plate, screw in the 7 screws to tighten the installation.  Once you finish doing that, you can stand the TV up and begin setting up the TV for viewing.

DISPLAY / VIDEO - NO PICTURE

  1. Make sure the power cable is connecting correctly.
  2. Make sure the TV is turned on.
  3. Make sure the video cables are connected correctly.
  4. Make sure the TV source is selected correctly corresponding to the cable you used for providing the TV with audio / video (ie. Red, gree, blue, red, and white cables are YPbPr).
  5. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - ABNORMAL COLORS

  1. Check if the video cables are loose.
  2. Check if the video cables are correctly connected.  Sometimes with YPbPr (Component) cables it is possible to mix the green and blue connection.
  3. Check if the cable is corrupt.  Try a new set of cables to see if it makes any difference.

DISPLAY / VIDEO - SCREEN IS BLACK AUDIO IS GOOD

  1. If you are watching the TV tuner make sure the signal is good.  Sometimes with bad signals the picture will fail but the audio will still be present.
  2. Check if the video cable wire is loose. 
  3. Check if the video cable itself is bad.
  4. Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
  5. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
  6. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - SCREEN IS WHITE

  1. Check the source of video with another video device connected to the TV.  See if it works.
  2. Press the MENU button to see if the menu comes up.
  3.  If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - SCREEN SHOWS NO VIDEO

  1. Check if the video cable wire is loose. 
  2. Check if the video cable itself is bad.
  3. Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
  4. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
  5. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - SCREEN SHOWS VIDEO OVER RANGE

  1. Check if the video cable wire is loose. 
  2. Connect the previously known working monitor on the computer and make sure the video resolution conforms to the resolution supported by the LCD’s native resolution.  Most LCDs have a refresh tolerance of 60hz, please make sure the refresh rate is also 60hz.
  3. If this is a AV device such as a DVD player or cable box, then signal is not valid, try changing a new set of cables or changing out the DVD player or cable box to see if those are the problem.
  4. If you have checked all of those options and your unit is still giving you the over range message, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - HDCP VIDEO SAYS NO HDCP SUPPORT

  1. Reboot your HDCP video device but turning them off and unplugging the power cord.  Wait up to 8 minutes to plug the power back in to see if it works or not.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - CANNOT ACHIEVE THE RESOLUTION YOU WANT

  1. Make sure the unit is recognized as plug and play monitor.  Try updating your video card’s drivers as well.  If that does not help, most likely you’ll need to upgrade your video card to a newer one.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - How do I install WinXP/2000 driver for the LCD Panel?

  1. Download the driver file from Sceptre website.
  2. Save the file into a diskette.
  3. In Win XP/2000, click on “My Computer" - "Control Panel" - "Display" - " Setting" - "Advanced" - "Monitor" - "Properties” – “Driver”.  For Win XP, in Control Panel, please makes sure select “Classic view”.
  4. Click on “update driver” and click “next” button
  5. Click on “display a list of the know driver for this device so that i can choose a specific driver” and click “next” button.
  6. Click on “have disk” button
  7. Click on “look in” and locate file folder
  8. Click on “open” and click “OK” button
  9. Select the model or P/N of the monitor and click on “next” button.
  10. Click on “next” button again
  11. Restart the computer

DISPLAY / VIDEO - My LCD Panel has no display and the power LED light is off (no power on the LCD Panel), what should I do?

Please do the following steps:

  1. Please check the power cord; make sure it's tight and secured.
  2. Please try to use a different power cord.
  3. Please try to use a different AC adapte, if it's available.
  4. If you connect it to the power strip, please try to connect directly to the outlet wall.
  5. Please try to hook up the power cord to the different outlet wall.

DISPLAY / VIDEO - Are Sceptre LCD Panels Apple (Macintosh) compatible?

  1. Yes, they are. However, they have ether to be connected to Power Macintosh either using an IBM VGA card  or the Macintosh with separate sync on video sync signal output . The LCD panels are not compatible with conventional Macintosh because  it  uses sync on green  on video sync output.

DISPLAY / VIDEO - SCREEN SHOWS VIDEO FOR A SECOND THEN GOES OFF, AUDIO IS STILL WORKING

  1. Check if the video cable wire is loose. 
  2. Check another source to see if the same issue happens.
  3. If you have checked all those options, the most likely the TV’s back light or power inverter or power supply is not working.  You will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - PICTURE HAS PIXELS THAT ARE ALWAYS DISPLAYING THE SAME COLOR

  1. If you purchased it under 30 days.  Please exchange it with your retailer.
  2. If you are outside 30 days of return period please read the following.  Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display. Pixels defects within industry specifications are inherent to this type of product and do not constitute a defective product.  SCEPTRE sets limit on the LCD at 3 dead pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective. 

DISPLAY / VIDEO - PICTURE IS DISTORTED OR HAS ABNORMAL SOUND

  1. This might be from interference from large electrical appliances, cars, motorcycles, or fluorescent lights.  If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - THE LEFT SIDE OR RIGHT SIDE OF THE SCREEN IS PARTIALLY CUT OFF, WHILE THE OPPOSITE SIDE HAS A VERTICAL BLACK BAR

  1. Check another source to see if the same issue happens.
  2. Check the video cable to make sure it is not loose.
  3. If this is a TV, see if all the sources are giving you the same problem.  If they are then most likely the TV is at fault and you will need to contact Sceptre’s Technical Support Group for help.
  4.  If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver’s settings.  For more information on that you will also need to contact your video card technical support.
  5. If you have checked all of those options and your unit is still giving you the over range message, you will need to contact Sceptre’s Technical Support Group for help.

DISPLAY / VIDEO - BIG BLACK BOX IN THE MIDDLE OF SCREEN

  1. You have turned on closed captioning and are using TEXT1 – TEXT4.  Change the setting to CC1 or turn off closed captioning and the box will disappear.  Refer to page 40 for more information.
  2. If the problem does not go away, check your AV device, maybe your cable or satellite box is sending that signal.  Check other sources to see if they give you the same problem.  If they do then most likely it’s the TV and you will need to contact Sceptre’s Technical Support Group for help.  If they do not then most likely it is the cable or satellite box, please check with your service provider for further help.

AUDIO / SOUND / DVD - NO SOUND ON PC

  1. Make sure you have a 3.5 mm mini-jack cable connected from your pc’s sound output to the TV’s VGA STEREO INPUT.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

AUDIO / SOUND / DVD - NO AUDIO

  1. Check the cables to see if they are tightly connected.
  2. Check the source to make sure your cables are connected to the correct source.
  3. If you are using HDMI then make sure you have set the audio signal to PCM instead of BITSTREAM.
  4. If you are using ANTENNA:AIR as your source, make sure your signal is strong.  Check with another channel to see if sound is coming through.
  5. Try another source with another device to see if there’s sound on the other source.  If there is it might be the device connected to your current source at fault.
  6. If all else fails, you will need to contact Sceptre’s Technical Support Group for help.

AUDIO / SOUND / DVD - SWITCHING A CHANNEL OR SOURCE CHANGES THE VOLUME

  1. Different channels and inputs will sometimes have this effect because the channel signal’s own volume is already loud.  There is no way remove this completely.  The TV has an AUTO VOLUME LEVEL function that can combat this type of effect.  Please make sure that function is turned on.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

AUDIO / SOUND / DVD - THERE IS NOISE OR TRASH PIXELS ON THE SCREEN

  1. When your TV’s resolution is higher than the digital channel’s broadcast resolution, the signal is up-converted to match your TV’s resolution.  Up-converting can cause this type of effect.
  2. If you still think that this is a problem with your TV, please contact Sceptre’s Technical Support Group for help.

AUDIO / SOUND / DVD - HDCP VIDEO HAS NO AUDIO

  1. Make sure you have a 3.5 mm mini-jack cable connected from your HDCP video device’s sound output to the TV’s VGA STEREO INPUT.  If your HDCP video device uses RCA AUDIO jacks, you’ll need to obtain a RCA audio converted into 3.5 mm mini-jack cable.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

AUDIO / SOUND / DVD - How come my movie files do not play using the DVD player built into the Sceptre TV?

  1. Sceptre TVs with built in DVD players can play standard DVD and VCD movies only.  If you want to play movies or clips of home videos you have backed up onto a DVD disc, you will need to download a software that helps you copy or “burn” the files properly so that the DVD player recognizes the DVD and plays them properly.  Please reference the link below for further instructions.

        http://www.wikihow.com/Put-Movies-on-a-Blank-DVD             

POWER - DOES NOT TURN ON

  1. Check your ac adapter to see if it is list. 
  2. Check the LED indicator light to see if it is lit.
  3. Check your AC adapter to see if its own LED indicator is lit.
  4. Try another wall socket to see if that is the problem.
  5. If all else fails, you will need to contact Sceptre’s Technical Support Group for help.

POWER - NO POWER

  1. Make sure the power cord is properly and securely connected.
  2. Try a different electric outlet.
  3. Try a new power cord.
  4. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.    

POWER - THE TV TURNS ON OR OFF SLOWLY AND THE SCREEN SHOWS UP SLOWLY

  1. This TV is a High Definition liquid crystal display panel TV.  It requires a few more seconds than normal TVs to power up and show the picture.

MISC - What is HDTV?

  1. HDTV is a new format for broadcasting TV programming. HDTV is an acronym for High Definition Television.  It is the high-end of digital cable, and provides the highest quality TV viewing experience available. It can be received via satellite or, where available, by converting a special HDTV signal transmitted over a digital cable connection. Digitally encoding a television picture is known as DTV, or Digital Television. A signal that is DTV is not necessarily HDTV - think of small dish systems and the digital channels on the 4DTV system. However, all HDTV signals are DTV - or digital. Bottom-line is HDTV provides 5 times better resolution than regular TV Analog signal.           

MISC - What is the differences between old Regular TV and HDTV?

  1. Display quality : Standard NTSC TV display about 480 lines of resolution from top to bottom. HDTV display 1080 lines of resolution. It's twice the number of lines vertically and horizontally compared to the NTSC TV. So, the HDTV displays a very fine detailed images.
  2. Audio Quality :  Audio Quality: The improvement in audio quality over traditional analog TV is greater than that of a CD versus a cassette tape. HDTV programming is capable of Dolby Digital 5.1 Surround Sound content, which mimics the three-dimensional sound heard in movie theaters.
  3. Aspect Ratio :  defines the size of the display (Display width divided by the Display height). Traditional Analog TV display in 4:3 aspect Ratio. HDTV display in 16:9 Ratio in Widescreen format. This 16:9 Wide Screen is a more natural setting for our eyes and similar to those ratio used in Theatre released movie. Bottom-line is you get to see more on the HDTV screen. See below for Aspect Ratio comparison :     

MISC - Requirements to receive HDTV video?

  1. As illustrated by the above diagram,
    i) Buy a HDTV that have ATSC or DTV Tuner built-in in order to view the highly detailed video images of HD. ATSC / DTV is the tuner for receiving HD signal. NTSC Tuner is for regular TV. Usually a HDTV Ready does not have an Integrated DTV Tuner inside the TV. One need to buy the DTV tuner in order to receive HD channel. Or rent a HD Ready Cable box from the Cable company.
    ii) HD Signal source :  Next the TV Input Signal must be in HD format. To get  HD format, either use a HDTV Antenna, subscribe to a HD Cable from the Cable company. Cable company usually lease or provides a HD  Digital Cable Box.

    Using an Air HDTV Antenna, you can also able to receive some TV channels, currently being broadcast in HD format.

    iii)  I/O Cable : Currently non HD TV uses RCA or S-Video cable to receive TV signal. For HDTV, it uses HDMI, Component or DVI cable to transfer the highest best quality, uncompressed Video & Audio data to the HDTV.
    iv) Right Channel : The HD Channel and Standard usually are on different channel. So, refer to your Cable TV programming guide.
    v) Other Sources : Besides Cable HD Channel, you can also able to use Satellite Dish, Up-Convert DVD Player, HD DVD player, Blu Ray DVD Player, Windows Media HD Movie to view High Definition movies/video. XBox 360 is also able to deliver HD to your HDTV too!   

 

MISC - TV REMOTE CODE

  1. This television follows SONY’s universal remote code. To find the actual code you must read through your own universal remote’s guide book.

MISC - What does HDTV-Ready mean?

  1. HDTV-Ready Television does not have the ATSC / DTV tuner to receive HD signals. Std TV uses NTSC tuner. So, if you buy a HDTV-Ready TV to receive HD Channels over the AIR, you will not be able to because it does not have the Tuner to do the conversion job. You need to either buy the ATSC / DTV Tuner or rent a HD Cable Ready box from Cable company. To avoid hassle, buy a HDTV NOT HDTV-Ready.   

MISC - REMOTE CONTROL IS NOT WORKING

  1. urn off the TV, unplug it from the socket.  Remove the batteries out of the remote for 30 minutes.  Press the remote buttons and the power button randomly for a good 2 seconds, and then reinstall the batteries.  Try the remote to see if it works. 
  2. The TV’s remote sensor is also housed in the same place as the power indicator light.  Please make sure there is line of sight from the remote control’s front sensor to the remote sensor of the TV.
  3. If both options above fail, and your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

MISC - Can I connection VCR/DVD/TV directly to my LCD monitor?

  1. PT17W/PT17G/PT18W/PT18G are the only models that you can connect VCR/DVD/TV directly; the LCD monitors have S-Video connector.

MISC - Can I use digital video card for my LCD monitor?

  1. PT17W/PT17G/PT18W/PT18G are the only models support digital video card; the LCD monitor have 24-pin DVI connector. 

MISC - Resetting the X400BV-FHD and X370BV-HD

  1. The following instructions are for X370BV-HD and X400BV-FHD only.
  2. You need to press 5 buttons consecutively and in a brisk motion.  There are times when people fail to open up the factory menu.  Usually it is either because the TV missed one of the commands or they customer pressed it too slow or the customer held their finger on one button too long.  Make sure the customer aligns him/her self with the blue light which is where the remote sensor is at.  Sometimes switching the source to a non-TV tuner source (HDMI, AV or YPBPR) will also promote the success rate in launching the factory menu.
  3. To reset the TV you will need to do the following entirely from the remote control.
  4. Turn on the TV, try 2143 if the TV asks for a password.  Press SOURCE
  5. 7343 and a menu will come up.  Select OTHER SETTINGS, then select RESTORE TO DEFAULT.  Confirm your selection and the TV will reset itself.  Afterwards you should see no database on the TV screen, which means you have successfully reset the TV.  Please go about setting the TV up again for viewing programs as if it is a brand new TV.
  6. TO reset the TV with an upside down screen please do the following entire from the remote control.
  7. Turn on the TV, try 2143 if the TV asks for a password.  Press SOURCE
  8. 7343 and a menu will come up.  Select OTHER SETTINGS, then select SCALER OUTPUT.  Press the RIGHT direction button to rotate the screen.
  9. Afterwards select RESTORE TO DEFAULT.  Confirm your selection and the TV will reset itself.  Afterwards you should see no database on the TV screen, which means you have successfully reset the TV.  Please go about setting the TV up again for viewing programs as if it is a brand new TV.

***CAUTION***:

Since this is a factory menu there are some options that would completely ultra the performance of the screen and possibly damage the unit so please do not deviate or play around with any other settings.

MISC - REMOVING STICKER LABELS ON THE TV

Method A

  1. Use a hair dryer and blow on the sticker; this will warm up the sticker’s glue which will allow you to easily remove the sticker.
  2. Use regular tape to remove the glue residue by taping the glue residue then pulling the tape up.  Repeat this action until the glue residue is completely removed. 

Method B

  1. Use a product found commonly in hardware stores such as Home Depot or Lowes called Goo Gone or Goo Be Gone, dampen a paper towel with the solution and rub gently on the sticker area. 
  2. Wait for 10-20 minutes.
  3. Try to remove the sticker by gently picking at the sides.  If the sticker still feels hard to peel off, repeat STEP 1.
  4. Once you remove the sticker, use the Goo Gone or Goo Be Gone solution again on the towel and wipe the area where the sticker was removed in order to take out the remaining glue residue.
  5. As an alternative you can use tape to remove the glue residue by taping the glue residue then pulling the tape up in.  Repeat this action until the glue residue is completely removed.

NO PICTURE

  1. Make sure the power cable is connecting correctly.
  2. Make sure the TV is turned on.
  3. Make sure the video cables are connected correctly.
  4. Make sure the TV source is selected correctly corresponding to the cable you used for providing the TV with audio / video (ie. Red, gree, blue, red, and white cables are YPbPr).
  5. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

ABNORMAL COLORS

  1. Check if the video cables are loose.
  2. Check if the video cables are correctly connected.  Sometimes with YPbPr (Component) cables it is possible to mix the green and blue connection.
  3. Check if the cable is corrupt.  Try a new set of cables to see if it makes any difference.

SCREEN IS BLACK AUDIO IS GOOD

  1. If you are watching the TV tuner make sure the signal is good.  Sometimes with bad signals the picture will fail but the audio will still be present.
  2. Check if the video cable wire is loose. 
  3. Check if the video cable itself is bad.
  4. Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
  5. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
  6. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

SCREEN IS WHITE

  1. Check the source of video with another video device connected to the TV.  See if it works.
  2. Press the MENU button to see if the menu comes up.
  3. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

SCREEN SHOWS NO VIDEO

  1. Check if the video cable wire is loose. 
  2. Check if the video cable itself is bad.
  3. Check the source of the video (a dvd player or cable box or game console) to see if that has problems.  Try the source of the video with another TV if possible.  If it works then this tells you it is the TV’s issue.  If it does not work then it tells you the problem lies with the device.
  4. If you have checked all of the above, most likely the TV is at fault.  Try turning the TV off, unplugging the power for 10 minutes then plugging it back in.  Please see if that solves your issue.
  5. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.

SCREEN SHOWS VIDEO OVER RANGE

  1. Check if the video cable wire is loose. 
  2. Connect the previously known working monitor on the computer and make sure the video resolution conforms to the resolution supported by the LCD’s native resolution.  Most LCDs have a refresh tolerance of 60hz, please make sure the refresh rate is also 60hz.
  3. If this is a AV device such as a DVD player or cable box, then signal is not valid, try changing a new set of cables or changing out the DVD player or cable box to see if those are the problem.
  4. If you have checked all of those options and your unit is still giving you the over range message, you will need to contact Sceptre’s Technical Support Group for help.

HDCP VIDEO SAYS NO HDCP SUPPORT

  1. Reboot your HDCP video device but turning them off and unplugging the power cord.  Wait up to 8 minutes to plug the power back in to see if it works or not.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

CANNOT ACHIEVE THE RESOLUTION YOU WANT

  1. Make sure the unit is recognized as plug and play monitor.  Try updating your video card’s drivers as well.  If that does not help, most likely you’ll need to upgrade your video card to a newer one.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

How do I install WinXP/2000 driver for the LCD Panel?

  1. Download the driver file from Sceptre website.
  2. Save the file into a diskette.
  3. In Win XP/2000, click on “My Computer" - "Control Panel" - "Display" - " Setting" - "Advanced" - "Monitor" - "Properties” – “Driver”.  For Win XP, in Control Panel, please makes sure select “Classic view”.
  4. Click on “update driver” and click “next” button
  5. Click on “display a list of the know driver for this device so that i can choose          a specific driver” and click “next” button.
  6. Click on “have disk” button
  7. Click on “look in” and locate file folder
  8. Click on “open” and click “OK” button
  9. Select the model or P/N of the monitor and click on “next” button.
  10. Click on “next” button again
  11. Restart the computer

My LCD Panel has no display and the power LED light is off (no power on the LCD Panel), what should I do?

Please do the following steps:

  1. Please check the power cord; make sure it's tight and secured.
  2. Please try to use a different power cord.
  3. Please try to use a different AC adapte, if it's available.
  4. If you connect it to the power strip, please try to connect directly to the outlet wall.
  5. Please try to hook up the power cord to the different outlet wall.

Are Sceptre LCD Panels Apple (Macintosh) compatible?

Yes, they are. However, they have ether to be connected to Power Macintosh either using an IBM VGA card  or the Macintosh with separate sync on video sync signal output . The LCD panels are not compatible with conventional Macintosh because  it  uses sync on green  on video sync output.
 

SCREEN SHOWS VIDEO FOR A SECOND THEN GOES OFF, AUDIO IS STILL WORKING

  1. Check if the video cable wire is loose. 
  2. Check another source to see if the same issue happens.
  3. If you have checked all those options, the most likely the TV’s back light or power inverter or power supply is not working.  You will need to contact Sceptre’s Technical Support Group for help.

PICTURE HAS PIXELS THAT ARE ALWAYS DISPLAYING THE SAME COLOR

  1. If you purchased it under 30 days.  Please exchange it with your retailer.
  2. If you are outside 30 days of return period please read the following.  Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display. Pixels defects within industry specifications are inherent to this type of product and do not constitute a defective product.  SCEPTRE sets limit on the LCD at 3 dead pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective. 

PICTURE IS DISTORTED OR HAS ABNORMAL SOUND

  1. This might be from interference from large electrical appliances, cars, motorcycles, or fluorescent lights.  If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

THE LEFT SIDE OR RIGHT SIDE OF THE SCREEN IS PARTIALLY CUT OFF, WHILE THE OPPOSITE SIDE HAS A VERTICAL BLACK BAR

  1. Check another source to see if the same issue happens.
  2. Check the video cable to make sure it is not loose.
  3. If this is a TV, see if all the sources are giving you the same problem.  If they are then most likely the TV is at fault and you will need to contact Sceptre’s Technical Support Group for help.
  4. If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver’s settings.  For more information on that you will also need to contact your video card technical support.
  5. If you have checked all of those options and your unit is still giving you the over range message, you will need to contact Sceptre’s Technical Support Group for help.

BIG BLACK BOX IN THE MIDDLE OF SCREEN

  1. You have turned on closed captioning and are using TEXT1 – TEXT4.  Change the setting to CC1 or turn off closed captioning and the box will disappear.  Refer to page 40 for more information.
  2. If the problem does not go away, check your AV device, maybe your cable or satellite box is sending that signal.  Check other sources to see if they give you the same problem.  If they do then most likely it’s the TV and you will need to contact Sceptre’s Technical Support Group for help.  If they do not then most likely it is the cable or satellite box, please check with your service provider for further help.

NO SOUND ON PC

  1. Make sure you have a 3.5 mm mini-jack cable connected from your pc’s sound output to the TV’s VGA STEREO INPUT.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

NO AUDIO

  1. Check the cables to see if they are tightly connected.
  2. Check the source to make sure your cables are connected to the correct source.
  3. If you are using HDMI then make sure you have set the audio signal to PCM instead of BITSTREAM.
  4. If you are using ANTENNA:AIR as your source, make sure your signal is strong.  Check with another channel to see if sound is coming through.
  5. Try another source with another device to see if there’s sound on the other source.  If there is it might be the device connected to your current source at fault.
  6. If all else fails, you will need to contact Sceptre’s Technical Support Group for help.

SWITCHING A CHANNEL OR SOURCE CHANGES THE VOLUME

  1. Different channels and inputs will sometimes have this effect because the channel signal’s own volume is already loud.  There is no way remove this completely.  The TV has an AUTO VOLUME LEVEL function that can combat this type of effect.  Please make sure that function is turned on.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

THERE IS NOISE OR TRASH PIXELS ON THE SCREEN

  1. When your TV’s resolution is higher than the digital channel’s broadcast resolution, the signal is up-converted to match your TV’s resolution.  Up-converting can cause this type of effect.
  2. If you still think that this is a problem with your TV, please contact Sceptre’s Technical Support Group for help.

HDCP VIDEO HAS NO AUDIO

  1. Make sure you have a 3.5 mm mini-jack cable connected from your HDCP video device’s sound output to the TV’s VGA STEREO INPUT.  If your HDCP video device uses RCA AUDIO jacks, you’ll need to obtain a RCA audio converted into 3.5 mm mini-jack cable.
  2. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

DOES NOT TURN ON

  1. Check your ac adapter to see if it is list. 
  2. Check the LED indicator light to see if it is lit.
  3. Check your AC adapter to see if its own LED indicator is lit.
  4. Try another wall socket to see if that is the problem.
  5. If all else fails, you will need to contact Sceptre’s Technical Support Group for help.

NO POWER

  1. Make sure the power cord is properly and securely connected.
  2. Try a different electric outlet.
  3. Try a new power cord.
  4. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help.       

TV TURNS OFF AUTOMATICALLY AFTER 5 MINUTES

  1. The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes.
  2. If the TV turns off even with video and audio showing on the TV screen, please contact Sceptre’s Technical Support Group for help.

THE TV TURNS ON OR OFF SLOWLY AND THE SCREEN SHOWS UP SLOWLY

  1. This TV is a High Definition liquid crystal display panel TV.  It requires a few more seconds than normal TVs to power up and show the picture.

TV REMOTE CODE

  1. This television follows SONY’s universal remote code. To find the actual code you must read through your own universal remote’s guide book.

REMOTE CONTROL IS NOT WORKING

  1. Turn off the TV, unplug it from the socket.  Remove the batteries out of the remote for 30 minutes.  Press the remote buttons and the power button randomly for a good 2 seconds, and then reinstall the batteries.  Try the remote to see if it works. 
  2. The TV’s remote sensor is also housed in the same place as the power indicator light.  Please make sure there is line of sight from the remote control’s front sensor to the remote sensor of the TV.
  3. If both options above fail, and your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help.

Can I connection VCR/DVD/TV directly to my LCD monitor?

  1. PT17W/PT17G/PT18W/PT18G are the only models that you can connect VCR/DVD/TV directly; the LCD monitors have S-Video connector.

Can I use digital video card for my LCD monitor?

  1. PT17W/PT17G/PT18W/PT18G are the only models support digital video card; the LCD monitor have 24-pin DVI connector.