Warranty Service

This Online Form Submission is for customers seeking warranty service for products BUILT BY Sceptre. We will require all of the following information on this form to process your warranty service request. If you need a Box to ship the Product, please mention that you need a Box in the Comments Section

Once done, click the 'Submit' button at the bottom of the page. You can also hit 'Print' to print a copy of the Request. If you prefer to fax in your Warranty Service Request, download the Form and Fax it back to 626-855-5711.(Download Warranty Service Form)

An RMA # will be issued within 48 hours by email. Please read the Shipping Instruction below carefully.

*Indicates required field

Shipping / Contact Information

List of Products to be service

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Shipping Instructions

  • 1.FORM

    Completely fill out the Return Merchandise Authorization (RMA) form. Incomplete RMA request will be refused.
    An RMA number will be issued within 48 hours and is valid for 15 days.
    No PO Box address will be accepted.
  • 2.PACK

    To avoid damages, please ship the product(s) with the original packaging materials. Sceptre will NOT be responsible for any damages or lost items.
    If you need a Shipping Box, please mention in the Comments Section on the Form above.
  • 3.SHIP

    Send Monitor/TV only. Do not send in Cables, Accessories, Remotes, or Stand/Base. Please cover product(s) with a plastic bag or protector to prevent screen damage from the packaging material and foam. Sceptre will not responsible for scratches or damages. Clearly print the RMA number on the outside of the shipping package and ship it to: 16800 E. Gale Ave. City of Industry, CA 91745 USA   /   Attn:Sceptre-RMA # XXXXXX ※ We advised you to insure your shipping to cover for any damages during shipping!
    LCD / TV : OUT OF WARRANTY SERVICE CHARGES
      17” below 19” below 20” + 27”+
    Labor US$50 US$75 US$100 US$250
    Shipping US$35 US$35 Varies* Varies*
    Part(s) Call Call Call Call
    *depends on the size
    The RMA number is only valid for 15 days and must be clearly displayed on the outside of the shipping package. If the RMA form is incomplete or the return shipment does not have an RMA number clearly visible on the outside of the shipping label, the product will be refused and returned at the customer's expense.
    ※ All products are considered as one package and will be shipped via UPS ground.